Latest mcb careers opportunity for customer service officer mcb bank jobs 2023 has been in all Pakistan mcb branches to hire the fresh and experience staff who are responsible to fill full the duties of customer service officer jobs at muslin commercial bank.The Pakistani male and females who meet the criteria of customer service officer and interested to join mcb bank as careers can check the complete details of customer service officer mcb bank jobs eligibility criteria, job duties, required skills and application submission process given at this page.
|Name of Department||MCB Bank|
|Location||Islamabad, Faisalabad, Gujranwala, Karachi, Lahore, Mardan, Multan, Quetta, Rawalpindi, Sargodha, Sialkot, Sukkur, Abbottabad, Attock, Badin, Bahawalnagar, Bahawalpur, Chakwal, Dera Ghazi Khan, Fateh Jang, Gujrat, Jhelum, Jhang, Khuzdar, Kohat, Larkana, Mandi Bahauddin, Mirpur (AJK), Mirpur Khas, Muzaffarabad, Muzaffargarh, Nawabshah, Naushahro Feroze, Okara, Rahimyar Khan, Sahiwal, Sheikhupura, Tobatek Singh, Vehari, Mian Walli, Swat, Makran, FR Peshawar|
|Who can apply?||Male/Female|
|Age Limit||26 Years|
|Experience||5 Years – 5 Years(5 years of branch banking experience. Currently working as BOM.)|
|Salary Range||Rs: 40000-60000 per month|
Name of Post:
- Customer Service Officer
Eligibility Criteria for Customer Service Officer MCB Bank Jobs
- The candidates who have completed their application in bachelor program from HEC recognize institute can apply
- Age limit prefer
- Equal opportunity for male and females
- Applicants must be a Pakistani
- No professional experience required fresh and one year experience holder can apply
- Customer Service Skills
- Customer Satisfaction Management
- Customer Interaction Management
- Customer Relationship Management
- To consistently meet high standards of services for external and internal customers by ensuring process standardization, timely resolution, inculcation of a customer centric culture and strong operational controls in accordance with the Bank’s regulations
- Interacting with customers at the branch reception / inquiring the purpose of visit and route the customers to the relevant desk accordingly to provide efficient services.
- Adherence to Service Protocols, Service Management
- Program and Service Indicators Monitoring to achieve organization’s prime objective regarding ultimate customer satisfaction.
- Resolving / replying to the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of queries to ensure the customer leaves the branch with utmost satisfaction.
- Responsible to introduce potential New to Bank accounts. Also provide proper guidance & support regarding procedures and requirements for activation of dormant accounts.
- Responsible to cross-sell consumer products offered by the bank as per the target sheet.
- To assist in maintaining the audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections / observations within specified TAT
How to Apply?
- Interested and eligible candidates who meet all job requirement mention above can apply using this link: https://www.mcb.com.pk/careers/visit-our-job-board
- Candidates with IT skills and a diploma from the Institute of Bankers of Pakistan
- Only short listed candidates will be intimated through Calls / SMS / e-mail for interviews.
- The last date submission of application will be update
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